IBM SPSS Support FAQs

General Questions

Before you install any SPSS software you should check if your OS meets the software requirements.

To find out if your OS meets the recommended software requirements please click on the link below.

IBM Compatibility Reports

Authorised License: No you are unable to install SPSS software with a site license in a virtual environment.

 

Network/Concurrent License: Yes you are able to license SPSS software in a virtual environment.

Please follow the steps below to locate your lock code.

 

Windows 

Go to the folder where the SPSS software is installed. The default location for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below

SPSS Statistics 25: C:\Program Files\IBM\SPSS\Statistics\25

SPSS Modeler 18.1: C:\Program Files\IBM\SPSS\Modeler\18.1\bin

Locate the application named “law.exe” and double click on the application

On the opened License Authorization Wizard window select ‘Next’

It should display your lock code for your machine on the next window

An example of a lock code is : 4-224EF

 

Mac

This will vary depending on the SPSS software you have installed

The below example is for SPSS Statistics 25

Search in Spotlight to find the “SPSS Statistics 25 License Authorization Wizard”

On the opened License Authorization Wizard window select ‘Next’

It should display your lock code for your machine on the next window

An example of a lock code is : 4-224EF

Make sure you have the latest fix pack installed for your SPSS software version.

The latest fix pack for your software can be downloaded from the link below:

https://www.presidion.com/supportdownloads/ibm-spss-customer-downloads/

If the issue still persists please uninstall and reinstall the software onto your machine.

If you still receive the error please contact our support team at ‘[email protected]

This error occurs when the client machine is having difficulty connecting to the specified network license manager

Please follow the below steps to resolve the issue

 

Windows

Go to the folder where the SPSS software is installed

The default locations for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below

SPSS Statistics 25: C:\Program Files\IBM\SPSS\Statistics\25

SPSS Modeler 18.1: C:\Program Files\IBM\SPSS\Modeler\18.1\bin

Locate a file named “spssprod” and open in a text editor

Verify the “DaemonHost” value matches the Hostname or IP Address of the machine where the Safenet Sentinel License Manager is installed and if not please change

Mac

Open up FINDER
Open up the APPLICATIONS folder
Open up the IBM folder
Open up the SPSS folder
The below steps will differ slightly depending on the SPSS software you have installed.

The below steps are for SPSS Statistics 25.
Open up the Statistics folder
Open up Statistics 25 folder
Locate the “SPSSStatistics.app”.
Once located hold the “Command/Control” key and Click the mouse. and choose “Show Package Contents”.
Open up the Contents folder
Open up the bin folder
Locate a file named “spssprod” and open in a text editor

Verify the “DaemonHost” value matches the Hostname or IP Address of the machine where the Safenet Sentinel License Manager is installed and if not please change

The issue occurs when your machine is missing the C++ Runtime component

 

To resolve this issue please follow the steps below

 

Go to the installation directory of SPSS

An example of this for SPSS Statistics 25 is “C:\Program Files\IBM\SPSS\Statistics\25”

Once there locate and open the folder named “VC9”

There should be an application named either “vcredist_x64” or “vcredist_x86”

Double click on the application and the C++ Runtime component should start to install

Start your SPSS software once the software is installed

SPSS software by default comes with a license file to store the software’s license. As you are retrieving your license through your network, there may be issues. The software can look for the license in the license file, rather than through the network.

To resolve this issue please follow the steps below depending on your OS.

Windows

Go to the folder where the SPSS software is installed

The default location for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below

SPSS Statistics 25: C:\Program Files\IBM\SPSS\Statistics\25

SPSS Modeler 18.1: C:\Program Files\IBM\SPSS\Modeler\18.1\bin

Locate and delete the file named “lservrc”.

 

Mac

Open up FINDER

Open up the APPLICATIONS folder

Open up the IBM folder

Open up the SPSS folder

The below steps will differ slightly depending on the SPSS software you have installed.

The below steps are for SPSS Statistics 25.

Open up the Statistics folder

Open up Statistics 25 folder

Locate the “SPSSStatistics.app”.

Once located hold the “Command/Control” key and Click the mouse. and choose “Show Package Contents”.

Open up the Contents folder

Open up the bin folder

Locate and delete the file named “lservrc”

If you are a customer of Presidion, yes you can transfer license from one machine to another.

We will first need proof that the software has been removed from the original machine.

This will be in the form of before during and after screenshots of the uninstalling process.

SPSS Modeler

To install SPSS Modeler please look at the link below:

Installation and Licencing Guide IBM SPSS Modeler 18.1

 

 

To remove SPSS Modeler from your machine please follow the steps below:

 

Windows

Open Windows Search and type Control Panel.

Once open click Program -> Uninstall a program.

Once you have located Modeler from the list right click on it and select Uninstall.

Mac

Drag the installation folder to the Trash. By default, this is /Applications/IBM/SPSS/Modeler/<Version Number>.

Empty the Trash.

The commuter license feature enables you to continue using a network license without being connected to the network.

(Note: To check out a commuter license you must be connected to the network.)

Check Out a License

  1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Modeler.
  2. Select the license that you want to check out.
  3. In the Duration box, enter the number of days for which you want to check out the license. There is a limit that your administrator configures.
  4. Click Check Out

 

Check In a License

  1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Modeler.
  2. Select the license that you want to check in. License(s) that you checked out are indicated by a check mark.
  3. Click Check In.
SPSS Statistics

Please follow the link below to install SPSS Statistics.

Installation-and-Licencing-Guide-for-IBM-SPSS-Statistics

To remove SPSS Statistics from your machine please follow the steps below:

 

Windows

Open Windows Search and type Control Panel.

Once open click Program -> Uninstall a program.

Once you have located SPSS Statistics from the list right click on it and select Uninstall.

Mac

Drag the installation folder to the Trash. By default, this is /Applications/IBM/SPSS/Statistics/<Version Number>.

Empty the Trash.

The commuter license feature enables you to continue using a network license without being connected to the network.

(Note: To check out a commuter license you must be connected to the network.)

Check Out a License

  1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Statistics.
  2. Select the license that you want to check out.
  3. In the Duration box, enter the number of days for which you want to check out the license. There is a limit that your administrator configures.
  4. Click Check Out

 

Check In a License

  1. Choose Commuter License in the Windows Start menu program group for IBM SPSS Statistics.
  2. Select the license that you want to check in. License(s) that you checked out are indicated by a check mark.
  3. Click Check In.
SPSS License Manager

To install SPSS License Manager please read the installation guide below:

Installation-and-Licencing-Guide-for-Sentinel-License-Manager-9_7

Once the license manager has been successfully installed you will then be able to add licenses which your users can use for their intended software.

To add licenses to your license manager please follow the step below:

Open command prompt on your server.

Change directory to the installation directory of your license manager. An example of this would be:

cd C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\

Type licenseactivator followed by your authorisation code you have been provided with.

You should receive a message stating whether the activation has been successful or not.

If you receive any errors or are unable to add your license please contact our technical support at [email protected]

Once your license has been successfully added you can now enable commuter licenses which can allow users to temporarily use their license outside of your network. You can also create a usage log file which allows you to track information relative to your license manager. To create both please follow the steps below:

Go to the environment variables window on your server.

An example location of said variables would be:

Control Panel -> System and Security -> System -> Advanced System Settings -> Environment Variables.

Create an environment variable named  LSERVOPTS on your server where you can define how many of your network licenses could be checked out as commuter license. A value of -com 50 means that 50% of your available network tokens are available as commuter license.
The value -l “C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\slm_log.txt” means that a usage log file is created on the installation directory.

LSERVOPTS
-com 50 -l “C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\slm_log.txt”

There are different ways to uninstall SPSS License Manager depending on the version you have installed.

Please follow the steps below

From the Windows Start menu, choose:

Settings > Control Panel

Double-click Add/Remove Programs.

 

Version 9.5 or Lower

Select IBM SPSS Concurrent Licensing Tools and then click Remove.

Click Yes when prompted to remove the Concurrent Licensing Tools.

 

SPSS License Manager 9.6 or higher

Select IBM SPSS Concurrent Licensing Tools – License Manager and then click Remove.

Click Yes when prompted to remove the license manager.

Select Sentinel RMS License Manager and then click Remove.

Click Yes when prompted to remove the license manager.

If you are installing your license manager in a virtual environment one of the prerequisites is to find a stable lock code.

If a license manager is installed in a virtual environment without finding a stable lock code the licenses stored in said license manager will be removed upon either restart of the license manager service or restart of the server the license manager is housed on.

To find a stable lock code please follow the steps below:

Go to the installation directory of your license manager

An example of this is: “C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT”

Locate a file named “echoid.dat” and open said file in a text editor (e.g. Notepad)

Determine whether you will using the hostname or IP address of the License Manager to identify the location of the License Manager host to the client product installations using the License Manager for licensing

If you will be using the hostname of the license manager machine please change the value inside the file to the below

0x008

If you will be using the ip address of the license manager machine please change the value inside the file to the below

0x002

Once completed please save the file

Your lock code will now be stable

(Note: The UDP ports required by the License Manager host(s) cannot be changed.)

License Manager 
– Solo (non-redundant): Port 5093 UDP
– Redundant (all hosts): Port 5093 UDP AND port 5099 UDP

Clients Machine
At least one TCP/IP port must be open.

Talk to Us Now

Talk to Presidion today. Contact us at [email protected] or call us at +44(0) 208 757 8820 (UK) or +353 (0)1 4150234 (Ireland).