Program Feedback Management
In a time of renewed emphasis on accountability, the performance of government programs is coming under closer scrutiny than ever before. Program analysts and managers are being asked to provide directors, department heads, media, and the public with detailed insight into public sector program outcomes.
| White Paper: Program feedback management measures what matters With SPSS solutions you can capture constituent feedback across multiple touchpoints and combine it with hard metrics. Read more |
Traditionally, program assessments included hard data, such as program take up, money spent, and other metrics. This approach, however, provided only a partial view of a program's effectiveness. Senior-level officials, policymakers, and other stakeholders want to know how a program is viewed by the people who participate in it and by the community at large. In addition, they want insight into results on an ongoing basis, so that programs can be kept in line with the expectations of citizens and policymakers.
| Ministry uses survey solution to strengthen educational and
administrative programs Israeli Ministry of Education uses Dimensions to manage more survey projects, deploy them faster and more cost effectively. Read more |
Program feedback management helps you to incorporate feedback into program assessments. Through program feedback management, you can:
Understand exactly how satisfied constituents are with various aspects of a public program.- Discover potential issues or areas of dissatisfaction and promptly take corrective action.
- Compare program outcomes across time periods and geographic areas.
- Build increased citizen support, as participants and community members see that their feedback is incorporated into program planning.
- More easily determine strategic direction for both existing and proposed programs.
- More confidently priorities budget spend.
- Meet statutory oversight requirements.